Refund policy

DAMAGED GOODS

Do not discard your damaged goods, doing so will void our joint ability to process a claim and receive a refund. With your damaged goods, please follow these steps:

  1. Send us photo evidence of the damaged merchandise. Once we receive the evidence, we will begin a claim process.
  2. You will then have to take the damaged goods to the local post office with the claim number we'll provide.

With our claim and your evidence it will be sent to the USPS claims office where we, Creative TXD, LLC, will await the verdict of the claim.

Once the carrier has approved the claim, we will promptly reship or refund, whichever you prefer.

Only damaged items qualify for a refund.

WARRANTIES OR GUARANTEES

Our commitment to quality and customer satisfaction is the center of business. We specialize in offering handmade, custom, and sourced new and unused items, sourced directly from vendors and, in some cases, selected from shelving that was accessible to the public. We resell items usually purchased at retail and marked up to cover operating costs. While we ensure that all items we resell are as described by our vendors, please understand that, although not common, there may be instances where items show evidence of tampering by others.

Some handmade and custom items are manufactured by us and undergo a quality inspection prior to being made available for purchase. We DO NOT manufacture resale items therefore regarding these items we cannot make warranties or guarantees regarding their fit, comfort, working order, or personal satisfaction. However, we are dedicated to transparency and honesty in all our transactions. We encourage you to review product descriptions carefully before making a purchase to ensure it meets your expectations. We offer products in the condition they are received from our vendors or off the shelf, and you purchase them in that same condition.

Should you have any questions or concerns about our products, we are here to assist you. 

DELAYED FULFILLMENT

At Lone Star Merchandise / Creative TXD LLC, we pride ourselves on maintaining a reliable inventory of all items we offer. This is one of our core focuses to be able to ship to you quickly! However, on rare occasions, discrepancies such as inadvertent damage or inventory miscounts may occur, potentially leading to situations where items sold are not immediately available.

In the unlikely event that an item you've purchased is not available for immediate dispatch, our team will promptly reach out to you with updates and potential solutions. We understand the importance of your orders and strive to resolve such issues as quickly as possible.

If your order has not been prepared for shipping within 10 days of placement, you have the option to cancel the order and receive a full refund. That holding period gives us some time to get the items which you ordered. We appreciate your understanding and patience in these rare instances.

DELAYED WHILE IN TRANSIT

Regardless of the shipping type which you have purchased (Expedited, Standard, or Economy), delays may occur which are outside of our control. Our carriers, (UPS, FedEx, DHL) also make no guarantees that goods will arrive on time. However, if goods are late more than 30 days, they are willing to work with us.

For that reason, our policy mirrors that of our carriers, which is: Domestic (within USA) shipments that have been delayed by more than 30 days, and less than 60 days are eligible for a refund if they have stalled in transit. Refunds are up to the value of the goods or $100, whichever is lesser.

If you would like, we may insure your shipment for 5% of the cost of the transaction. We highly suggest this for large bulk orders over $1,000.

International shipments are not eligible for refunds unless undeliverable goods have been returned by the carrier back to us, and the goods are still in new condition upon return.

We are not responsible for damage or expiry to goods due to delays in shipment.

RETURNS

If your item meets the following criteria, you are eligible for a return for a partial refund, which will be the original value of the goods minus a 25% restocking fee:

  • Unused and in new condition (unwashed AND tags are still on the original piece).
  • Not a discounted item (on sale, clearance, etc.).
  • Delivered within the last 21 days.
  • Not a holiday/seasonal item for which the holiday/season has passed.
  • Not a perishable good.
  • Not in the Swim wear category
  • Located within the US.
  • Approved for a return by CreativeTXD@Gmail.com.

Once your return is approved and the criteria verified, you have the option to use a return shipping label provided by us for a market-rate fee or purchase return shipping on your own. Please include your original packing slip for easier order identification.

Upon arrival at our facility, your item will be inspected to ensure it's in new condition. If approved, we will issue your refund for the original value of the goods, minus the restocking fee. Items returned washed will be considered used and ineligible for a refund.

Your refund will be processed once the return inspection is complete. Please allow 5-10 business days for return processing, which may extend during holiday seasons. After processing, allow up to 15 business days for your bank to post the credit.

EXCHANGES

We DO NOT offer EXCHANGES.

CANCELLING AN ORDER

Cancellation Window:

You are entitled to cancel your order at any time prior to its preparation for shipping. This period extends from the moment the order is placed until the moment it enters the shipping preparation phase. This window is typically anywhere between a few minutes to less than 24 hours.

Cancellation Process:

To initiate an order cancellation, please contact our dedicated customer support team through CreativeTXD@Gmail.com as quickly as possible. Provide your order details, including the order number, and a brief reason for cancellation. Our team will swiftly process your request and confirm the cancellation status.

Shipping Preparation Phase: Once your order has entered the shipping preparation phase, it signifies that it is nearing readiness for dispatch. At this point, the cancellation option will no longer be available, as our operations team will have already begun packaging and organizing the shipment.

Fairness and Transparency: Our commitment to fairness and transparency underpins this policy. We believe that granting customers the ability to cancel orders until the point of shipping preparation is a balanced approach that acknowledges the need for flexibility while also respecting the operational processes that follow order confirmation.


You can always contact us for any questions at CreativeTXD@Gmail.com.